Terms of Service — Heavy Helper & Co.

What we provide

Heavy Helper & Co. is a moving labor company built on what we call the Labor-Only model. We supply the crew — loading, unloading, packing, unpacking, and in-home moves. We serve Palm Beach County, including West Palm Beach, North Palm Beach, Palm Beach Gardens, Delray Beach, and Boynton Beach.

We do not provide the truck. You bring your own, or you rent one from U-Haul, Penske, Budget, Home Depot — whoever you want. You pay them their real cost, with nothing added on top by us. That's the whole reason our pricing works the way it does. If you're renting, we're glad to help you pick the right size and point you to the nearest location, but the rental contract is between you and them.

If you'd rather hand off the truck too, ask — we can coordinate reserving it, loading it and returning it as part of a full-service booking. You decide how much to take off your plate.

Rates and how time is counted

We charge a flat hourly rate, quoted before the job.
Moves have a 2-hour minimum. It applies whether the job takes 2 hours or forty minutes.
Small jobs — a quick task in one place — have a 1-hour minimum.
A furniture pickup and delivery has a flat $312.50 base (1.5 hours of labor plus the truck), even if it takes less time.
Time starts when the crew arrives and ends when the work is done.
Past the minimum, time is billed in 30-minute increments.

Any quote you receive online is an estimate, not a fixed price. It's based on what you told us about the job. The final amount reflects the hours actually worked. If we see the job running long, we tell you before it does — not after.

Reserving your date

Submitting a reservation online does not charge you anything. No card is taken and no payment method is stored at that point. What you submit is a hold on your requested date, time and job details.

We call you within 24 hours to confirm availability, go over the job, and give you your exact final price before anything is locked in on either side.

Every crew arrives fully equipped — moving pads, shrink wrap, tape, dollies, straps and tools. All of it is included in the hourly rate: no add-ons and no materials fee.

How payment works

Any number you see on the website before that confirmation call is a reference, not a fixed price. It's built from what you told us about the job. The real total reflects the hours the crew actually works, at the rate we confirm with you by phone.

We arrange how and when you pay — by card or however works best for you — when we confirm your booking, or on move day itself. We will always tell you the final amount, based on hours actually worked, before anything is charged. If something looks wrong, we sort it out before any money moves.

Deposit. If you'd like to lock your date with a card, we send you a secure link for a deposit equal to one hour at your quoted rate. It comes off your total. The deposit is non-refundable if you cancel.

Paying in full ahead of time. If the job takes less time than estimated, we refund the difference — down to the job minimum (2 hours for moves; the $312.50 base for a furniture pickup). If it runs longer, the extra time is billed at the same rate.

Cancellations and rescheduling

If you reserved without a deposit, cancelling or rescheduling before the job costs you nothing. If you paid a deposit, it's non-refundable if you cancel.

More than 48 hours out: reschedule freely. Cancelling costs nothing beyond the deposit, if you paid one.
Less than 48 hours: let us know as soon as you can. It's the only way we can offer the slot to someone else, and repeated last-minute cancellations may affect our ability to hold future dates for you.
No access on arrival: if the crew arrives and cannot begin within 45 minutes — no key, no elevator reserved, no truck on site — the job minimum applies.

If we cancel for any reason other than severe weather or a documented emergency, there's no charge to you and we help you find coverage.

Where our responsibility begins and ends

Heavy Helper & Co. provides labor only. We are not a licensed motor carrier, we do not transport goods, and we do not drive your truck. You hold the rental contract, and you or someone you authorize drives it.

Our responsibility covers the work our hands do:

Loading — from the moment we lift an item until it is placed and secured in your truck, container or storage unit.
Unloading — from the moment we lift an item out until it is set down where you direct.
Packing, unpacking, and in-home moves performed by our crew.

Once the truck doors close, coverage is not ours. Damage or loss that occurs in transit — while driving, from road conditions, accidents, theft, weather or shifting load — falls to you and to the company that rented you the vehicle. Rental companies sell coverage for exactly this, and we recommend taking it.

This isn't a technicality we hide behind. It's what makes labor-only pricing possible, and it's why you aren't paying a carrier's markup.

Damage claims and limits

We carry general liability coverage for property damage caused by our crew during the work described above. Report any damage within 24 hours of job completion, with photos, so we can document and resolve it. Claims raised after that window can't be separated from normal wear or transit.

Our liability for any single job is limited to the total labor charges paid for that job. For higher-value protection, buy coverage through your truck rental company or check your homeowner's or renter's policy.

We are not responsible for:

Items you packed yourself, where the packing caused the damage.
Pre-existing damage, or wear consistent with normal handling.
Damage from structural conditions — narrow doorways, weak railings, unstable flooring, low ceilings — whether or not disclosed.
Particleboard and flat-pack furniture that fails under normal movement. It isn't built to be moved assembled, and we'll say so before we lift it.
Anything inside a box or container we did not pack.
Mechanical or electronic function. We can be responsible for visible damage to an appliance or television; we can't guarantee it powers on.
Damage caused by equipment you supplied — the truck, ramps, dollies, straps or lift gates.

Tell us about high-value items in advance — art, instruments, antiques, safes, anything over $500. Some need handling we can arrange, and some we'll honestly tell you to move yourself or hire a specialist for.

What we need from you

These aren't formalities. Each one is a job we've seen go sideways.

Someone 18 or older on site for the whole job, or a person you authorize in writing. We work from their direction and aren't liable for placement decisions made by someone else.
Building requirements handled in advance — elevator reservations, loading dock times, HOA approvals, gate codes. Many Palm Beach buildings also require a certificate of insurance. Ask and we'll send it, but tell us before move day.
Legal parking for the truck. Tickets, towing and permit fees are yours.
Utilities disconnected. We don't disconnect gas lines, water lines or hardwired electrical. Washers, dryers, ice-maker refrigerators and gas appliances must be disconnected and drained before we arrive, or we move them as-is and can't be responsible for leaks.
Disclosure of pests or hazards. If we find bed bugs, infestation, mold, animal waste or biohazards, we stop work and the job minimum applies. This protects your next home and every customer after you.
A clear, safe path. If conditions are unsafe — standing water, unstable stairs, aggressive animals — we'll ask you to fix it before we continue.

What we won't move

Hazardous materials — propane, gasoline, paint, chemicals, ammunition. Live animals. Perishables. Cash, jewelry, and important documents, which you should transport yourself.

We also reserve the right to decline any item our crew judges unsafe to lift given the conditions on site. That call protects your property and our people.

Weather and circumstances beyond control

South Florida weather is what it is. Light rain doesn't stop us — we bring protection and keep working. Named storms, flooding, lightning and evacuation orders do. If we cancel for severe weather, there's no charge to you and you get priority on the next available date.

We're likewise not liable for delays caused by traffic, building access problems, or a rental truck that isn't ready when we arrive.

Our crew

Our people are trained, background-checked and covered under our insurance. Tips are appreciated and never expected — they aren't built into your rate.

Please don't hire our crew directly. Arranging work with a Heavy Helper mover outside of us within 12 months of your job removes all insurance coverage and any recourse you'd have with us.

We may photograph completed work for our records and marketing. We never photograph your belongings in a way that identifies you or your address, and if you'd rather we didn't, just say so — no explanation needed.

TV mounting and special items

A TV to mount, or a special item like a treadmill or a marble top, is something you flag on your reservation — there's no charge for flagging it online. It just tells us to send the right crew and equipment.

Pricing for TV mounting and special items is confirmed by phone when we call to finalize your booking, not quoted on the website. For in-wall cable work specifically, we'll also confirm feasibility on site, since it depends on wall type and accessibility.

Disputes

Call us first. Most billing questions are a misunderstanding about hours, and we resolve them the same day. A chargeback filed without contacting us costs both of us money and time over something a phone call fixes.

These terms are governed by the laws of the State of Florida.

The whole agreement, in plain English.